Privacy policy

Seraluna Luxe – Privacy Policy

Effective Date: 1 January 2025
Company: Seraluna Luxe (operated by Mann & Noble Integrated Outsourced Services Pty. Ltd. Building D, 33 Quarry Road, Erskine Park NSW 2759
Contact: fulfillment@mann-noble.com

1. Overview

At Seraluna Luxe, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, or interact with us.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

When you shop with us or interact with our website, we may collect the following information:

  • Name
  • Email address
  • Billing address
  • Shipping/delivery address
  • Phone number
  • Order details and purchase history
  • Customer service communications

2.2 Payment Information

  • All credit card and payment details are collected and processed securely by Shopify, our e-commerce platform.
  • We do not store or have access to your full credit card numbers, CVV codes, or bank account information.
  • Shopify is PCI-DSS compliant and manages all payment-related security standards.

2.3 Shipping Information

  • Shipping addresses are also stored on our Warehouse Management System (WMS) solely for the purpose of picking, packing, and generating shipping labels.

2.4 Automatically Collected Data

We may automatically collect technical information such as:

  • IP address
  • Device type and browser
  • Pages visited
  • Referral sources
  • Cookies and tracking pixels (Shopify + third-party apps)

This helps us improve website functionality and customer experience.

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Communicate order updates and support you
  • Arrange shipping and delivery
  • Improve our website and product offering
  • Manage fraud prevention and site security
  • Send marketing communications when you have opted in

We do not sell or rent your personal data to any other party.

4. How Your Information Is Stored

4.1 Shopify

Your customer account details, order history, and all payment processing occur via Shopify.
Shopify stores this data on secure servers and manages encryption, access control, and compliance.

4.2 WMS (Warehouse Management System)

Your shipping address and order details are stored in our WMS only so we can generate shipping labels and deliver your products efficiently.

No payment data or sensitive personal data is sent to or stored in our WMS.

5. Sharing Your Information

We may share your information with:

  • Shopify (e-commerce and payment processing)
  • Shipping carriers (Australia Post, Couriers, etc.)
  • Our Warehouse Management System, solely for order fulfilment
  • Third-party apps or service providers that assist with marketing, analytics, or customer service (all of whom are required to comply with privacy standards)

We do not share your data with any unrelated third parties.

6. Cookies & Tracking

Our website uses cookies, tracking pixels, and similar technologies to:

  • Improve site functionality
  • Provide personalised experiences
  • Analyse site traffic
  • Support marketing and remarketing activities (Google, Meta, etc.)

You may disable cookies via your browser settings, but some website features may not function fully.

7. Your Rights

Under Australian privacy law, you may request:

  • Access to your personal information
  • Corrections to inaccurate information
  • Deletion of your personal data (except where we must retain records for tax or order-history obligations)
  • To unsubscribe from marketing communications at any time

To submit a request, please email fulfillment@mann-noble.com.

8. Data Security

We take all reasonable steps to protect your personal information, including:

  • Encryption via Shopify
  • Secure internal systems
  • Restricted access to customer data
  • Staff confidentiality requirements
  • Regular system monitoring and compliance procedures

However, no online platform can guarantee absolute security.

9. International Transfers

Some data processed by Shopify or third-party apps may be stored or accessed from servers outside Australia. All providers must meet industry security and privacy standards such as GDPR, CCPA, or equivalent frameworks.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on our website with an updated "Effective Date".

11. Contact Us

If you have any questions, complaints, or requests regarding your privacy, please contact us at:

Email: fulfillment@mann-noble.com
Address: Mann & Noble Integrated Outsourced Services Pty. Ltd. 
Building D, 33 Quarry Road
Erskine Park NSW 2759